Shipping policy
Shipping Policy
1. Order Processing
- All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
- Please note: During high-volume periods (e.g., sales or holidays), processing may take slightly longer.
2. Shipping Times
Our shipping times vary depending on your location:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Europe | 10–20 business days |
| Asia (including Malaysia) | 7–14 business days |
| Australia & New Zealand | 10–18 business days |
| Rest of the World | 15–25 business days |
Delivery times are estimates and may vary due to customs delays or other unforeseen factors.
3. Shipping Fees
- Orders incur a flat shipping fee of $8.99.
- Any applicable shipping fees are calculated and displayed at checkout.
4. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email.
Please allow 3–5 days for tracking information to update.
If you have not received your tracking details after 7 days, please contact us at info@synccase.net
5. Customs, Duties, and Taxes
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
Sync Case is not responsible for these charges — they are the customer’s responsibility.
6. Lost, Damaged, or Delayed Packages
- We are not liable for packages lost or delayed by the courier once shipped.
- If your order arrives damaged, please contact us immediately at info@synccase.net with photos and your order number — we will work with the carrier to resolve the issue.
7. Contact Us
If you have any questions about your shipping or order status, please reach out to our customer support team at:
📧 info@synccase.net